Privacy Policy
This privacy policy describes how Gluon collects, uses, and protects personally identifiable information (PII) from visitors and users of this website. Personally identifiable information is data that can be used on its own or with other information to identify, contact, or locate a single person.
Information We Collect
Gluon collects information when users register on the site, place an order, subscribe to a newsletter, fill out a form, or open a support ticket. The information collected may include your name, email address, mailing address, phone number, or other details.
How We Use Your Information
We use the information we collect to:
- Respond to customer service requests more effectively.
- Process transactions quickly and accurately.
- Send periodic emails regarding your order or other products and services.
- Follow up after a correspondence such as a support ticket or enquiry.
Security
Our website is scanned on a regular basis for security vulnerabilities. We use malware scanning and SSL encryption to protect sensitive information transmitted online. Access to personal data is limited to authorised staff only. All transactions are processed through external gateway providers and are not stored on our servers.
Cookies
Gluon uses cookies to remember user preferences and understand how visitors use the site. You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of some parts of the Website.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We do not include or offer third-party products or services on this website.
Children's Privacy (COPPA)
Gluon does not specifically market to children under the age of 13 and complies with the requirements of the Children's Online Privacy Protection Act (COPPA).
Data Breach Notification
In the event of a data breach affecting your personally identifiable information, we will notify you via email within 7 business days of becoming aware of the breach.
CAN-SPAM Compliance
Email addresses collected on this site are used for order processing and, where applicable, marketing communications. All marketing emails include a clear and easy way to unsubscribe. Opt-out requests are honoured promptly. Emails will never use deceptive subjects or sender information, and always include a physical business address.
Contact
If you have questions about this privacy policy, please contact us:
GluonIndustrieweg 3
Leuven, 3001, Belgium
legal@gluonhq.com